1. How to delete
In the Android or iOS app
- Open Settings (or the History tab).
- Tap Delete my account and confirm.
- The app removes the account on the server, then clears its own data on the phone and signs you out.
On this page
- Sign in with the account you want to delete.
- Type DELETE in the box below and press the button.
- This browser's local copy is cleared and you are signed out.
By email: write from the account's email address to hello@naamdhara.com and we will delete it for you within 30 days. Before deleting, export your history as CSV or JSON from the dashboard if you want to keep it.
2. What is deleted
- Your login (email, password, Google link) and profile record
- All synced practice data: jap events and sessions
- AI Guide questions, answers and practice plans
- Generated wallpapers, including the image files
- Credit balances, entitlements and download rights
- The app's or browser's local copy of your history and settings on the device you used
Deletion on our server happens immediately when you confirm. Backups that may contain the data are overwritten within 30 days.
3. What is kept, and why
| Data | Kept for | Why |
|---|---|---|
| Purchase records (product, amount, date, provider ids and the provider's payment notification) | Up to 8 years | Indian tax and accounting law requires sellers to keep transaction records; they are no longer linked to a login |
| Messages you sent through the contact form | Up to 24 months | Support history; they are not linked to the account |
| Payment event ids | Indefinitely | Prevents a refund or renewal being processed twice; contains no personal data |
| Data held by Google Play, the App Store, RevenueCat, Razorpay, Sentry, PostHog and the AI providers | Per their policies | They are separate controllers or processors; store receipts stay with Google or Apple |
Active subscriptions are not cancelled by deleting the account. Cancel them first in Google Play, the App Store or from My Downloads, otherwise the store may keep charging you. See the Refund & Cancellation Policy.
4. Timeline
- Immediately: login disabled, server rows removed, local copy cleared.
- Within 30 days: wallpaper files and backups gone; email requests completed.
- Later: purchase records expire after the tax retention period.
5. Help
Problems deleting, or want to confirm it happened? Email hello@naamdhara.com. Grievances: Rounit Kumar, grievance@naamdhara.com.